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  1. #1

    2014 Honda NC700X - DCT Failure at 6,300 miles...

    Dear all,

    I am a member of the NC700 sister Forum and have experienced a serious issue with the DCT on my 2014 NC700X at only 6,300 miles. Despite 3 repair attempts and now 67 days in waiting, the dealer has been unable to fix my issue with DCT getting stuck in gear and making the bike inoperable. They have changed battery, clutch pack, PCM module, oil & filters at great costs and I am still having trouble and need to have the bike towed back to the dealer once again. Both NC700 and CTX700 share the same DCT system and I thought I would seek additional guidance and compassion... here. Since purchasing my bike new in 2015, I have been an unabated advocate of DCT but that recent experience is really making me reconsidering my judgement. In reading through many threads involving DCT incidents, it seems like all of them get resolved one way or another by doing a simple calibration (DDSDS button sequence) . I am just wondering if anyone here has had a more serious issue with their DCT that involved lengthy troubleshooting and several trips to the shop. I have an open case with Honda PowerSports Customer Care which doesn't seem to get much traction and dealer is slow moving and unresponsive.

    Take are,

    See my issue message thread on the NC700 Forum here:
    https://www.nc700-forum.com/forum/nc...t-issue-9.html

  2. #2
    Senior Member ponydrvr's Avatar
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    I had a single incident of transmission lockup one time. I was able to trouble
    shoot the problem to a loose and defective ground connection for the wiring loom. In fact I found three loose ground connections, one was so loose that the fastener screw was missing. Strange thing was that it was not one that was easily visible. There are some folk remedies loose on the other forum about shutdown procedures being a root cause. Not sure about them cause I have never followed their advise and never had an issue.

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  4. #3
    Member kujawskir's Avatar
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    My sympathy you have, though not of much worth. Mine's manual and everyone I talk to seems to think the DCT is bulletproof, except needing a certain type of restart if turned off while in gear or something like that.

    Anyway, some guys at https://www.ctx700forum.com/ have hundreds of K on their DCT and give advice quick. I think they are wrong about the danger of the engine shut-off switch, but not so much that it would cause or stop your problem or any other that I know of. Anyway, they are probably more right than I, since I've only been riding for two years, about 7000+ miles.

    Good luck!

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  6. #4
    Member mtvic's Avatar
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    Read your link, real disappointing. Sounds like a freaky thing. They may be on to something with the heat issue and sensors... but that doesn't explain after it cools down why you can't get it back in neutral. If you haven't already, time to get the regional manager involved directly. Meet up with him at the dealer. Face to face makes you more human and not just another customer, and harder for him ignore issues. Don't beat on him, use the Golden Rule.
    2014 CTX 700 dct
    2016 NM4

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  8. #5
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    Sorry to hear of your problems. I have a DCT with 7000 mi with no issues. After reading your thread it appears that the Tech has no diagnostic skills and is just a poke and hope parts re-placer. Honda probably wont pay the shops warranty claims because they did not follow the proper protocol to be compensated for it and that’s not your fault. Even on the repair order it states “ Technician disassembled clutch pack which is not recommended” ?
    They charged you top dollar for the PGM-FI unit $740.99 where it can be bought online retail for $488.90. If your on the hook for it through some sort of written agreement at least tell them you will only pay what Honda charged them for it since it was not the problem. I would be nice at first and ask them to replace it with your old unit , agree to pay the $200.00 diag fee and call it even then take the bike to a competent Tech possibly recommended by the Honda Dist Rep. Your issues sure sound like the loose shifter pin issue. Judging by the competence of the Tech how closely did he inspect the shifter pin? Did he just look at it and say its there and doesn’t look broke or did he put a torque wrench on it and make sure it was torqued to spec so I still would not rule out that possibility. Good luck and I hope you find a solution soon.

    https://www.partzilla.com/product/honda/38770-MJL-A52
    CTX700ND DCT/ABS

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  10. #6
    I am have been quite docile so far. No yelling, no screaming, paid all repair bills... Honda wouldn't put me in touch with the District Service Manager. Had a disappointing call with my Honda Customer Care case agent today. They are pretty much dropping the ball, asking me to work with the dealer to get it fixed or see with their sales dpt if they would take my bike as a trade in for a new one. He says it's consistent with the company policy, they never deal on a case by case basis,... Dealer is unresponsive and doesn't return phone calls or emails. Just for everyone to be warned, Honda doesn't stand behind their products! Sounds like at that point, I may be better off donating it to my fellow forum members. Any advice on my next move if any?

  11. #7
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    Quote Originally Posted by telecam View Post
    I am have been quite docile so far. No yelling, no screaming, paid all repair bills... Honda wouldn't put me in touch with the District Service Manager. Had a disappointing call with my Honda Customer Care case agent today. They are pretty much dropping the ball, asking me to work with the dealer to get it fixed or see with their sales dpt if they would take my bike as a trade in for a new one. He says it's consistent with the company policy, they never deal on a case by case basis,... Dealer is unresponsive and doesn't return phone calls or emails. Just for everyone to be warned, Honda doesn't stand behind their products! Sounds like at that point, I may be better off donating it to my fellow forum members. Any advice on my next move if any?
    I cant believe the Honda rep had the nerve to suggest you try to get Coleman to take the bike in on a trade for a new one .The bike has a simple problem that can easily be solved by a qualified technician. I would be so embarrassed from them laughing so hard at the suggestion on taking it in on trade. They already know they are too incompetent to repair the bike to resale it so what is it worth to them? After the way you have been treated how could you ever even consider buying another a Honda!! Repair order says “ ALL WORK WARRANTIED 30 DAYS OR 1000 MILES in caps. No mater what the invoice says I think you can sue them in small claims court and at least get your money back to apply to getting it repaired. For the next 7 business days that they are open each day I would I call and ask to speak to anyone about your issue, the higher up the better. Record the call if it is legal in your state or document the time and who you talked to. Go on their website and collect every email address you can find including their other locations that will be affected by your trashing of them. Email every one every day for 7 business days and attach the invoice and link to your NC700 thread, especially anyone in sales who depends on commission for sales for assistance. Send a printed email certified mail return receipt stating that you paid to have the bike repaired and it is not and would like to have it repaired under their warranty. How would you like to proceeded on this matter, I am open to any suggestions. The higher ups may not be aware of how the service dept. has treated you and if the sales people complain to shut you up you may get some attention. If after 7 days of no responses its off to small claims court. In Florida it’s a 70.00 filing fee and you can sue up to $5000.00. I think is like on tv where you get around 5 minuets to plead your case. Take lots of documentation to submit. Even the Honda care suggesting you work it out with the dealer. Your honor I paid Coleman Power Sports $951.50 to repair my motorcycle with a 30 day warranty and the bike is still broken. I did due diligence In every way I could requesting this issue be resolved but they refuse to communicate back with me leaving me with no other option but to drag them into court at tax payers expense to resolve the issue.

    Most dealers have consolidated and sell many brands of bikes and most Techs are trained to service many brands. Phone calls are cheap. Call around your immediate area to all the bike shops closest to you and explane your situation and ask do you have a Tech familiar with the Honda DCT that be willing to look at it. What you have in it the bike is still worth investing in its repair wisely.
    CTX700ND DCT/ABS

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  13. #8
    Thanks 12MANY, I think I can easily get my last bill taken care by Amex. The case is well documented. This has been so time consuming and nerving that at this point, I need to find a quick and easy exit. Probably trade in the bike or sell it for half its worth (maybe 2K) to whomever wants it. I will however continue and ramp up my bashing of Honda PowerSports Customer Care, their response to the case has been pathetic at best.

  14. #9
    Member mtvic's Avatar
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    Personally I'd try:

    Call where you have the bike, ask the parts/service dept manager for the district managers name and contact information. Document everything particularly if they refuse. Then ask for the dealer's owner contact info. If they continue to refuse, call another dealer, tell them you met him once, he was helpful, you can't remember his name and wanted to send him a personal thank you note. Also try Linked In for a look up and State Incorporation website for Dealer's owner. Write them and go meet them in person.

    Also see if you local TV station has a reporter that does "...On Your Side." Here is 8 on Your Side. They review cases, then go interview parties, try to help get to bottom of situation and usual win due to possible negative publicity.


    Unfortunately if all this doesn't work, you need to talk with an attorney. You may have recourse against dealer for cost of all repairs and then you can find a new dealer who WILL work with Honda properly to get it repaired knowing the history. You may be able to do this all in small claims court. in fact, you may get a check/settlement before court date as they general send their lawyer to the court and it will be cheaper for them to settle.
    2014 CTX 700 dct
    2016 NM4

  15. #10
    Maybe that will get some attention...

    https://twitter.com/no_dct/with_replies

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